FAQs

What is MyAccount @ Zurich Takaful?

It is a simple, hassle-free and secure web-based customer service that allows you to access your certificate details and values through the Internet from any part of this world at your convenience.

How do I register for MyAccount @ Zurich Takaful?

• Register at this page.
• Read the Terms and Conditions and click Accept.
• Complete the New Member Registration Form and click Submit.
• Your particulars will be verified against our records for security purposes. Upon successful verification, your user account will be instantly activated.
• A confirmation message with a temporary password will be sent to you via email and SMS within 10 minutes.
• You may now access MyAccount @ Zurich Takaful.

I am an existing Zurich website user, but I have forgotten my password; how do I reset my password?

• Reset your password at this page.
• Key in your user ID to obtain Security Question.
• Answer the Security Question correctly and you will be redirected to the Change Password Page.
• Create a New Password to login to MyAccount @ Zurich Takaful.

Why am I unable to register?

It may be due to one of several reasons:-

• You may have incorrectly entered your NRIC number and/or Certificate number.
• You may not have keyed in your name, mobile phone number and email address.
• The Certificate that you want to access is not available for online registration; for eg. Group Takaful.
• Your NRIC number and/or Certificate number do not match or may not be listed in our records.
• You are not the participant of the Certificate.
• Your Certificate's status is inactive (ie. surrendered, cancelled, lapsed, terminated or has reached maturity).

What information should I have in order to register successfully?

NRIC number, old IC number (not compulsory), mobile phone number and email address.

Who is eligible to register for MyAccount @ Zurich Takaful?

A family takaful certificate holder.

I'm having trouble selecting a password. What should I do?

The password must be in alphanumeric format and at least 8 characters long. Your new password and confirmed password must be the same.
Example: Wind1988, 012KIngS, 077Super, etc.

Why does my password have to contain both alphabets and numbers?

By having a combination of alphabets and numbers, you increase the security of your password and minimise the chances of someone else guessing or figuring it out. Make sure you choose a password that is easy for you to remember but difficult for others to guess!

I am an existing Zurich website user; why can't I log in?

You may have incorrectly entered your User ID or Password.

I have a question about registration. Who can I contact?

You may Contact our Call Centre at 1-300-888-622 or send us an email at callcentre@zurich.com.my for assistance.